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Please read the FAQ before contacting Support. You can contact Support using one of the means below:
Your comments and suggestions are very much appreciated!
To review your orders, access your registration information or change your e-mail settings, login to your account.
Frequently Asked Questions (FAQ)
If you have lost your account password and no longer have access to the account e-mail address, contact Support via e-mail and include the full name, address and e-mail address used when purchasing the software.
Entering the registration information
If you get an error message when entering the registration information, or if the software is still running in trial mode after entering the registration information: make sure you have entered the name in the first field (Registered to), and the registration code in the second field (Registration code). The name needs to be entered exactly as shown in your registration information.
Setup: Installation package could not be opened / Setup.cab is corrupted or missing / internal error Setup.cab
To verify if the software was downloaded successfully:
Click here for a screenshot of the digital signature dialog.
If the digital signature isn't valid or is missing, the file has been corrupted during downloading or has only been partially downloaded.
Setup: VideoSaver setup ended prematurely because of an error
If the .msi file is okay, try copying it to the root directory of your system drive, usually C:\, then run setup from there. The main part of setup runs under the SYSTEM account, so that account also needs read access to the setup file.
If this doesn't fix the problem, please do a logged install and send the log file to firstname.lastname@example.org: