|
Post Reply
Kristian Tigersoul 2010-01-10 08:58
Hi!
I've ran the beta (or is it alpha?) of ultramon for a while on windows 7 and it seems to be working fine. One day however when I resumed my computer from suspended mode a window appears telling me that ultramon isn't compatibly with windows 7 in some way and that Windows have applied "compatibility settings" of some kind to the program which will be in use the next run of the software. Indeed ultramon had closed down too. I fired it up and everything is working again.
HOWEVER, I don't want any strange "compatibility settings" to be applied to ultramon that may or may not cause problems. How do I remove these again. I think I read something in that dialog box about that I couldn't change them, what kind of none-sense is that. Any ideas on this?
ps: rightclicking a link to ultramon and checking the compatibility settings tab shows nothing, this was some "other" kind of compatibility, have no idea what it was that's why I'd like to know.
Kristian
|
Christian Studer 2010-01-10 11:20
I wondered about that as well, I think this is a standard dialog which gets shown when an application crashes.
If you get another crash, please save a crash dump for further troubleshooting. To do this, don't close the error message, open Task Manager, select the Processes tab, then right-click on the application which crashed (for example UltraMon.exe) and select Create Dump File from the menu.
Christian Studer - www.realtimesoft.com
|
Kristian Tigersoul 2010-01-11 01:33
I will be sure to do that. What I wonder here is if some kind of hidden setting now is being applied to ultramon and what, in that case, this setting does. I'¨ve had some other minor crashes on the system, classic stuff, but I've never been presented with that dialog before. That's kind of weird as I know all previous windows versions shows a message when a program crashes, but not 7 apparently. Let me know if you learn anything more on this subject, I'd like to know what this is all about.
I've been recommended to perform a system restore to rid ultramon of any possible "hidden" humbo mumbo setting but I'd rather not do this as there are other applications that will be affected by this.
Kristian
|
Kristian Tigersoul 2010-01-11 01:38
Here is some info about the crash that caused this from the event viewer, sorry for swedish hope you can figure it out anyway.
Felet uppstod i programmet med namn: UltraMon.exe, version 3.0.7.0, tidsstämpel 0x4a67bbd3
, felet uppstod i modulen med namn: KERNELBASE.dll, version 6.1.7600.16385, tidsstämpel 0x4a5bdfe0
Undantagskod: 0xc000041d
Felförskjutning: 0x000000000000aa7d
Process-ID: 0xbd0
Programmets starttid: 0x01ca920f310b545f
Sökväg till program: C:\Program Files\UltraMon\UltraMon.exe
Sökväg till modul: C:\Windows\system32\KERNELBASE.dll
Rapport-ID: 13f12541-fe11-11de-abad-90e6baf47567
and from details:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2010-01-10T17:53:38.000000000Z
EventRecordID 2067
Channel Application
Computer TIGER
Security
- EventData
UltraMon.exe
3.0.7.0
4a67bbd3
KERNELBASE.dll
6.1.7600.16385
4a5bdfe0
c000041d
000000000000aa7d
bd0
01ca920f310b545f
C:\Program Files\UltraMon\UltraMon.exe
C:\Windows\system32\KERNELBASE.dll
13f12541-fe11-11de-abad-90e6baf47567
|
Christian Studer 2010-01-11 08:42
I see that you have 3.0.7 installed, I would recommend upgrading to 3.0.8, not sure though if that fixes your issue.
Christian Studer - www.realtimesoft.com
|
Kristian Tigersoul 2010-01-11 08:58
I'll give it a try, might help, it's not like I have a problem, just windows that thought I did ;)
|
Kristian Tigersoul 2010-01-11 19:59
I posted a question about this on the microsoft forums as I really want to know what's happening under the hood. Read the reply and you will hopefully know what in your code is causing this problem. It's not a big problem, it will work anyway but you may want to clean up your code if possible to prevent this dialog from appearing which may confuse alot of users.
Link to forum: http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/3192da85-5e65-460d-92b0-5d3f1a7c877d
And a more detailed information: http://msdn.microsoft.com/en-us/library/bb756937.aspx
best regards,
Kristian
|
Christian Studer 2010-01-12 09:48
Thanks for the links, but I didn't see anything which seems to apply to UltraMon, seems to be mostly about installer issues.
I also did some further testing with forced crashes of UltraMon.exe and UltraMonTaskbar.exe, but so far only got the normal 'application has stopped working' message.
If you get the compatibility error again, please send me a screenshot of the message to support@realtimesoft.com.
Christian Studer - www.realtimesoft.com
|
lordloki 2010-01-15 09:55
it is a default reaction that win7 has to certain types of (often repeated) crashes. it only does compatibility mode on the next start, so if you kill and re-run it, it is off. that is why you don't see it on the compatibility mode settings. i think this is a mistake of win7, as some programs actually run worse under compatibility mode rather than better.
|
Kristian Tigersoul 2010-01-16 20:48
Well I'm glad to hear it's a one time setting thing then. I donä't like settings firing off that you cannot control in any way.
From what I understand this particular reaction is triggered by the creation of a subprocess that requires admin rights but lacks it due to new security in windows 7. MS Considered this so failsafe that they never let the user do anything about it.
Where did you find the info about it only being used one time? I'd love to read up on this.
Also, the window appearing is EXACTLY the window that you see in the screenshot of the microsoft forum thread, just replace the name with ultramon.
Kristian
|
Post Reply
|
