B3ast 2010-03-15 08:47
Hello, first of all, im sorry for my bad english. ;)
My problem is that everytime im starting win7 the Smart Taskbar crashes. I have to reopen Ultramon and if i do that, every desctopicon on the right side change position. I have to open Ultramon again and restore my positions again. Then it works normally till i reboot. Then its the same: Smart Taskbar crashes, reopen Ultramon, Some desktop icons changed positions and restore Icons. Thats really annoying me and i hope its a common problem so anyone can help me :)
In another thread i read the it would help to deactivate "preserve position of desktop icons" but it didnt.
I would be really thankful if anyone could help me
~B3ast
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B3ast 2010-03-15 08:50
I forgot to say, that i had have the same problem in XP but in XP the desktop icon positions didnt change. So i only had to restart Ultramon. Also i forgot that i were using 32bit in XP and now im using 64 bit.
Sorry for doubleposting
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Christian Studer 2010-03-15 11:22
What's the error message you get?
Christian Studer - www.realtimesoft.com
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B3ast 2010-03-16 02:24
Oh, Iam sorry. Its standart "windows crash". The program doesnt react, or in XP I think it was, The programm doesnt react and has to shutdown. So its the standart problem message for Windows if a program doesnt work.
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Christian Studer 2010-03-16 08:53
Please save a crash dump when this happens the next time on Windows 7. To do this, don't close the error message, then open Task Manager, select the Processes tab, then right-click UltraMonTaskbar.exe and select Create Dump File from the menu.
Let me know once you have the crash dump, I will then send you a link to upload it to our server.
Christian Studer - www.realtimesoft.com
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B3ast 2010-03-16 09:21
Ive got the crash dumb :)
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Christian Studer 2010-03-16 09:53
I sent you the link by e-mail.
Christian Studer - www.realtimesoft.com
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B3ast 2010-03-16 10:07
Im uploading it. Thats big files. 2x 20mb. It will take a time. Hope it will help you to analyze the problem.
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B3ast 2010-03-16 10:35
File uploaded successfully.
I uploaded the Ultramon Dump file and the Ultramonsmarttaskbar (thats the process whats crashing) dumb file. I would be very thankful if you could say whats going on, and why its crashing every time i boot. The crazy thing is. At startup, every icons are at the right place. Then it crashes, it trys to start up again, with success, and then my icons are everywhere. I have to restore them and then its ok. Its really annoying.
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Christian Studer 2010-03-17 11:14
Thanks for the crash dumps, but both applications seem to have been running normally when the crash dump was made.
To create the crash dump, make sure you don't close the error message until you have created the dump file, otherwise the application will exit.
Christian Studer - www.realtimesoft.com
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B3ast 2010-03-17 12:40
Now i tested it again. Im very sorry, its not the ultramon.exe its the explorer.exe, its waiting for the smarttaskbar.exe. I´ll upload the right file now.
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B3ast 2010-03-17 12:44
Could you please send me a new upload link? The old one isnt working anymore. Im very sorry that i cause you so much work.
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Christian Studer 2010-03-18 11:28
Do you have ViOrb installed, or another application which interacts with the taskbar? I'm aware of an issue where the taskbar hangs if ViOrb is installed.
Christian Studer - www.realtimesoft.com
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B3ast 2010-03-18 23:59
I already thought on something like that. But I dont have any other program installed that includes an taskbar or something. I installed Objectdock Dock, do you know it? Could this cause the problems? I´ll try it out. The crash wouldnt be a problem, but everytime I have to click on restore Icons because the icons are mingled.
I really have no idea. In Windows XP it was the same problem, but my icons werent mingled.
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Christian Studer 2010-03-19 10:50
Disabling it might be worth a try.
Regarding the icons: I would recommend enabling 'preserve position of desktop icons' again, this way UltraMon will restore icon positions during startup. I don't think that your icon issue is related to UltraMon automatically saving icon positions during shutdown, otherwise restoring icon positions manually via UltraMon also wouldn't work.
Christian Studer - www.realtimesoft.com
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