Robert Stuczynski 2010-04-22 18:28
When my windows 7 x64 starting all the time UltraMon has a problem. But when I click Close the program it work.
I see warning:
"Ultramon has stopped working"
Mote problem detalis:
Problem signature:
Problem Event Name: APPCRASH
Application Name: UltraMon.exe
Application Version: 3.0.10.0
Application Timestamp: 4b775b22
Fault Module Name: StackHash_2fa6
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be02b
Exception Code: c0000374
Exception Offset: 00000000000c6cd2
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1045
Additional Information 1: 2fa6
Additional Information 2: 2fa66e42e61662c608169416a0858eca
Additional Information 3: 10c2
Additional Information 4: 10c20881674f4bcfb8a4a9422844cc90
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Christian Studer 2010-04-23 08:49
Please save a crash dump when you get this the next time. To do this, don't close the error message, then open Task Manager, select the Processes tab, then right-click UltraMon.exe and select Create Dump File from the menu.
Let me know once you have the crash dump, I will then send you a link to upload it to our server.
Christian Studer - www.realtimesoft.com
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Martin Straub 2010-05-04 06:25
I have the same problem on Win7 x64. UltraMon has stopped working after each reboot. Close the program does not solve, but a simple reinstall does, until the next reboot.
I have other PCs in the office with the exact same hardware specs not having this issue.
Any known issues or suggestions>
Martin Straub
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Christian Studer 2010-05-04 07:53
Martin, do you get an error message, or does UltraMon no longer start when you reboot the system?
If you get an error message, please post the text of the message.
Christian Studer - www.realtimesoft.com
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Martin Straub 2010-05-04 10:22
I get an error similar to the one posted by Robert. I don't have access to the PC at the moment but can reproduce and send dump file if that helps.
Martin Straub
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Christian Studer 2010-05-05 06:54
Let me know when you have the crash dump, I will then send you a link to upload it to our server.
Christian Studer - www.realtimesoft.com
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Martin Straub 2010-05-06 06:17
I have the crush dump now.
Martin Straub
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Christian Studer 2010-05-06 07:42
I sent you the link by e-mail.
Christian Studer - www.realtimesoft.com
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Nima 2011-07-11 14:15
I have the same problem on win7 x64.
I reboot and I get the ultramon has stopped working. I jus hit ok and it closed down.
then I reopen it from startmenu shortcut and it works almost always. sometimes its same error and I reopen again.
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Christian Studer 2011-07-12 08:02
Nima, are you using Firefox 4? If yes, make sure you have the latest release, there was an issue with 4.0 which caused UltraMon to crash.
Christian Studer - www.realtimesoft.com
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Az 2011-07-12 13:59
There still appear to be problems with Firefox and some combination of Windows 7 (64-bit) and the latest release version of UltraMon. I recently had every single application that was open crash after the following sequence:
1. Launched Firefox 5.0
2. UltraMon crashed
3. Pidgin crashed
4. Security Essentials crashed
{insert of applications crashing}
After most of the open applications that had a UI had crashed I restarted the PC, this time taking UltraMon out of the startup folder and have not had a similar crash since I stopped using UltraMon. I checked Event Viewer and the first application that crashed after UltraMon crashed following the Firefox 5.0 launch indicated that UltraMon program caused the fault, subsequent crashes were unable to identify the faulting module because UltraMon was already flushed from memory by the time they crashed.
UltraMon development seems to be a bit stagnant judging from the 7 months since even a point release was made available, still useful but seems like interest and support is fading.
-Az
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Christian Studer 2011-07-13 10:38
Az, so far I haven't been able to reproduce this, I tested with Firefox 5.0.1 on 64-bit Windows 7 with UltraMon 3.1.0. If you find out anything new let me know and I'll try to reproduce the issue.
Christian Studer - www.realtimesoft.com
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Callum 2012-02-23 06:28
We have problems too. For me it also seems to be caused by launching firefox. I get the error most days. Win7 x64, Firefox 10.0.2, Ultramon 3.1.0. Would be great if it was resolved - 'some' others in the office have the issue too. If I can help resolve it let me know. btw. I'm a software developer.
Callum Baird
Software Architect
Abel Software Ltd
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Christian Studer 2012-02-23 08:50
Callum, does UltraMon just crash or do you get a fatal error message from UltraMon?
If it's a crash, please save a crash dump as mentioned above, then contact me at support@realtimesoft.com, I will then send you a link to upload it to our server.
Christian Studer - www.realtimesoft.com
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Callum 2012-02-23 10:37
In most cases it does not actually crash. What happens is after the error (Ultramon has stopped working) occurs the Ultramon controls in the top right hand corner of the title bar are no long available (or visible). So I can still run happily and drag windows between screens and they appear in the respective taskbar, so its still useful, just not fully funtional. I have seen it crash completely but only very occasionally, and I have rebuilt my laptop since the last one. For now I'll try to capture a dump as you've described.
Callum Baird - abelsoftware.com
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Christian Studer 2012-02-24 10:17
Sounds like UltraMon.exe crashes, but UltraMonTaskbar.exe (the Smart Taskbar) still works fine.
Christian Studer - www.realtimesoft.com
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Callum 2012-02-26 10:45
Just had an error.. although different to previous ones. In this case I received a Visual C++ runtime error first, then when I clicked ok I got an 'Ultramon has stopped working' error. I grabbed memory dumps (ultramon.exe) for both errors while each error window was displayed.
Callum Baird - www.abelsoftware.com
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Thomas 2014-06-09 09:31
I've recently had problems with the UltraMon.exe crashing and the UltraMon Taskbar.exe working fine. Is there anything in particular I should be looking for to fix this?
Every time I go to run the UltraMon.exe I get the "UltraMon has stopped working and needs to close". Any thoughts?
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Thomas 2014-06-09 11:07
It turned out that all I needed to do was to uninstall and reinstall using a new .msi file download from the site.
I'm glad to be fully operational again.
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TB 2014-07-10 11:51
I'm getting a persistent startup crash after rebooting. It used to be fixed by reinstalling, but not anymore. I just installed the DirectX June 2010 SDK and rebooted, and now UltraMon won't start at all.
From the Windows event log:
Faulting application name: UltraMon.exe, version: 3.2.2.0, time stamp: 0x50d64acc
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0xc0000005
Fault offset: 0x000000000003c145
Faulting process id: 0xd2c
Faulting application start time: 0x01cf9c6f3806b91e
Faulting application path: C:\Program Files\UltraMon\UltraMon.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 75b85bb9-0862-11e4-bc7b-240a640764f6
Windows 7 Enterprise x64 SP1
I get no prompt about the process crashing, so I can't catch a crash dump.
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TB 2014-07-10 11:53
I should also note that I don't have Firefox installed. I didn't try waiting at the login screen.
I've used UltraMon for years and have loved every minute. I'll be happy to help find a solution, so please let me know if there's anything else you need.
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Christian Studer 2014-07-10 12:39
Do you have Synergy installed? I've had a couple of customers where a hook from Synergy crashed UltraMon, this would show up as a crash in msvcr100.dll (UltraMon itself doesn't use this DLL).
Regarding crash dumps: you can configure Windows to store a crash dump every time an application crashes, to set this up run regedit.exe, then create a new registry key named LocalDumps under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting. The crash dumps will be stored under C:\Users\<username>\AppData\Local\CrashDumps.
Christian Studer - www.realtimesoft.com
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TB 2014-07-11 11:54
Yes, I do have Synergy installed. I disabled it and that appears to have fixed it. Thank you!
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Chris 2014-07-23 06:54
I have the same problem with Synergy and UltraMon..
Can I get the link to upload my crash dumps?
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Chris 2014-07-23 06:56
I will say, however, if you right click the UltraMon.exe and choose properties and then set the compatibility to Windows Vista (Service Pack 2), it seems to run.
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Christian Studer 2014-07-23 15:02
Chris, the Synergy hook crashes, this would need to be looked into by the Synergy people.
I couldn't reproduce the issue on my own system though so this could be related to a third application or a specific system configuration setting. But Synergy did crash explorer.exe on my test system.
Christian Studer - www.realtimesoft.com
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