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Paul 2010-07-08 06:30
Hi,
I tried installing ultramon on Windows 7 Ultimate x64, but the msi installer hangs, without showing a user-interface or dialogbox.
I ran the installer with logging and this is what I got, before I had to kill the two msiexec.exe tasks from the taskmanager.
here goes:
<![CDATA[
=== Verbose logging started: 8-7-2010 21:17:39 Build type: SHIP UNICODE 5.00.7600.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (0C:70) [21:17:39:705]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (0C:70) [21:17:39:705]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (0C:4C) [21:17:39:716]: Resetting cached policy values
MSI (c) (0C:4C) [21:17:39:716]: Machine policy value 'Debug' is 0
MSI (c) (0C:4C) [21:17:39:716]: ******* RunEngine:
******* Product: UltraMon_3.0.10_en_x64.msi
******* Action:
******* CommandLine: **********
MSI (c) (0C:4C) [21:17:39:722]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (0C:4C) [21:17:39:724]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (c) (0C:4C) [21:17:39:725]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\Paul\Downloads\UltraMon_3.0.10_en_x64.msi' against software restriction policy
MSI (c) (0C:4C) [21:17:39:725]: SOFTWARE RESTRICTION POLICY: C:\Users\Paul\Downloads\UltraMon_3.0.10_en_x64.msi has a digital signature
MSI (c) (0C:4C) [21:17:39:797]: SOFTWARE RESTRICTION POLICY: C:\Users\Paul\Downloads\UltraMon_3.0.10_en_x64.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (0C:4C) [21:17:39:842]: Cloaking enabled.
MSI (c) (0C:4C) [21:17:39:842]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (0C:4C) [21:17:39:844]: End dialog not enabled
MSI (c) (0C:4C) [21:17:39:844]: Original package ==> C:\Users\Paul\Downloads\UltraMon_3.0.10_en_x64.msi
MSI (c) (0C:4C) [21:17:39:844]: Package we're running from ==> C:\Users\Paul\Downloads\UltraMon_3.0.10_en_x64.msi
MSI (c) (0C:4C) [21:17:39:845]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (0C:4C) [21:17:39:846]: APPCOMPAT: looking for appcompat database entry with ProductCode '{B49673F8-7AB6-4A14-8213-C8A7BE370010}'.
MSI (c) (0C:4C) [21:17:39:846]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (0C:4C) [21:17:39:850]: MSCOREE not loaded loading copy from system32
MSI (c) (0C:4C) [21:17:39:854]: Machine policy value 'TransformsSecure' is 0
MSI (c) (0C:4C) [21:17:39:854]: User policy value 'TransformsAtSource' is 0
MSI (c) (0C:4C) [21:17:39:854]: Note: 1: 2205 2: 3: MsiFileHash
MSI (c) (0C:4C) [21:17:39:854]: Machine policy value 'DisablePatch' is 0
MSI (c) (0C:4C) [21:17:39:854]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (0C:4C) [21:17:39:854]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (0C:4C) [21:17:39:854]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (0C:4C) [21:17:39:855]: APPCOMPAT: looking for appcompat database entry with ProductCode '{B49673F8-7AB6-4A14-8213-C8A7BE370010}'.
MSI (c) (0C:4C) [21:17:39:855]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (0C:4C) [21:17:39:855]: Transforms are not secure.
MSI (c) (0C:4C) [21:17:39:855]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'd:\mylog.txt'.
MSI (c) (0C:4C) [21:17:39:855]: Command Line: CURRENTDIRECTORY=C:\Users\Paul\Downloads CLIENTUILEVEL=0 CLIENTPROCESSID=4364
MSI (c) (0C:4C) [21:17:39:855]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{0D00D529-3C1E-4296-8509-DAD464EB7417}'.
MSI (c) (0C:4C) [21:17:39:855]: Product Code passed to Engine.Initialize: ''
MSI (c) (0C:4C) [21:17:39:855]: Product Code from property table before transforms: '{B49673F8-7AB6-4A14-8213-C8A7BE370010}'
MSI (c) (0C:4C) [21:17:39:855]: Product Code from property table after transforms: '{B49673F8-7AB6-4A14-8213-C8A7BE370010}'
MSI (c) (0C:4C) [21:17:39:855]: Product not registered: beginning first-time install
MSI (c) (0C:4C) [21:17:39:855]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (0C:4C) [21:17:39:855]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (0C:4C) [21:17:39:855]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (0C:4C) [21:17:39:855]: Adding new sources is allowed.
MSI (c) (0C:4C) [21:17:39:855]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (0C:4C) [21:17:39:855]: Package name extracted from package path: 'UltraMon_3.0.10_en_x64.msi'
MSI (c) (0C:4C) [21:17:39:855]: Package to be registered: 'UltraMon_3.0.10_en_x64.msi'
MSI (c) (0C:4C) [21:17:39:855]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (0C:4C) [21:17:39:855]: Machine policy value 'DisableMsi' is 0
MSI (c) (0C:4C) [21:17:39:855]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (0C:4C) [21:17:39:855]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (0C:4C) [21:17:39:855]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (c) (0C:4C) [21:17:39:855]: Running product '{B49673F8-7AB6-4A14-8213-C8A7BE370010}' with elevated privileges: Product is assigned.
MSI (c) (0C:4C) [21:17:39:855]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\Paul\Downloads'.
MSI (c) (0C:4C) [21:17:39:855]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (0C:4C) [21:17:39:855]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '4364'.
MSI (c) (0C:4C) [21:17:39:855]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (c) (0C:4C) [21:17:39:855]: TRANSFORMS property is now:
MSI (c) (0C:4C) [21:17:39:855]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (0C:4C) [21:17:39:856]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Roaming
MSI (c) (0C:4C) [21:17:39:856]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\Favorites
MSI (c) (0C:4C) [21:17:39:856]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (0C:4C) [21:17:39:856]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\Documents
MSI (c) (0C:4C) [21:17:39:857]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (0C:4C) [21:17:39:857]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (0C:4C) [21:17:39:857]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (0C:4C) [21:17:39:857]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (0C:4C) [21:17:39:858]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (0C:4C) [21:17:39:858]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Local
MSI (c) (0C:4C) [21:17:39:858]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\Pictures
MSI (c) (0C:4C) [21:17:39:858]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (0C:4C) [21:17:39:859]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (0C:4C) [21:17:39:859]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (0C:4C) [21:17:39:859]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (0C:4C) [21:17:39:859]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (0C:4C) [21:17:39:859]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (0C:4C) [21:17:39:860]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (0C:4C) [21:17:39:860]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (0C:4C) [21:17:39:860]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (0C:4C) [21:17:39:860]: SHELL32::SHGetFolderPath returned: C:\Users\Paul\Desktop
MSI (c) (0C:4C) [21:17:39:861]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (0C:4C) [21:17:39:861]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (c) (0C:4C) [21:17:39:861]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (0C:4C) [21:17:39:866]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (0C:4C) [21:17:39:866]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (c) (0C:4C) [21:17:39:867]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (c) (0C:4C) [21:17:39:867]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (0C:4C) [21:17:39:867]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Users\Paul\Downloads\UltraMon_3.0.10_en_x64.msi'.
MSI (c) (0C:4C) [21:17:39:867]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Users\Paul\Downloads\UltraMon_3.0.10_en_x64.msi'.
MSI (c) (0C:4C) [21:17:39:867]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (0C:4C) [21:17:39:867]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\Users\Paul\Downloads\'.
MSI (c) (0C:4C) [21:17:39:867]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\Users\Paul\Downloads\'.
MSI (c) (0C:70) [21:17:39:868]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.
=== Logging started: 8-7-2010 21:17:39 ===
MSI (c) (0C:4C) [21:17:39:874]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (0C:4C) [21:17:39:874]: Machine policy value 'DisableRollback' is 0
MSI (c) (0C:4C) [21:17:39:874]: User policy value 'DisableRollback' is 0
MSI (c) (0C:4C) [21:17:39:874]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (0C:4C) [21:17:39:874]: Checking in-progress install: install performed by different user.
MSI (c) (0C:4C) [21:17:39:874]: Checking in-progress install: install for different product.
MSI (c) (0C:4C) [21:17:39:874]: Checking in-progress install: install for same configuration.
MSI (c) (0C:4C) [21:17:39:874]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (0C:4C) [21:17:39:874]: Doing action: INSTALL
Action 21:17:39: INSTALL.
Action start 21:17:39: INSTALL.
MSI (c) (0C:4C) [21:17:39:875]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (0C:4C) [21:17:39:875]: Running UISequence
MSI (c) (0C:4C) [21:17:39:875]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (0C:4C) [21:17:39:875]: Doing action: CommonFilesFolder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408
Action 21:17:39: CommonFilesFolder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408.
Action start 21:17:39: CommonFilesFolder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408.
MSI (c) (0C:4C) [21:17:39:875]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CommonFilesFolder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408'
MSI (c) (0C:4C) [21:17:39:875]: PROPERTY CHANGE: Adding CommonFilesFolder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408 property. Its value is 'C:\Program Files (x86)\Common Files\'.
Action ended 21:17:39: CommonFilesFolder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408. Return value 1.
MSI (c) (0C:4C) [21:17:39:875]: Doing action: System64Folder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408
Action 21:17:39: System64Folder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408.
Action start 21:17:39: System64Folder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408.
MSI (c) (0C:4C) [21:17:39:875]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'System64Folder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408'
MSI (c) (0C:4C) [21:17:39:875]: PROPERTY CHANGE: Adding System64Folder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408 property. Its value is 'C:\Windows\system32\'.
Action ended 21:17:39: System64Folder.AD7CA0B2_B47F_4E67_B2EC_791C2662C408. Return value 1.
MSI (c) (0C:4C) [21:17:39:875]: Doing action: CommonFilesFolder.B06989A4_A02E_4A18_AEAF_41D1967BCFCB
Action 21:17:39: CommonFilesFolder.B06989A4_A02E_4A18_AEAF_41D1967BCFCB.
Action start 21:17:39: CommonFilesFolder.B06989A4_A02E_4A18_AEAF_41D1967BCFCB.
MSI (c) (0C:4C) [21:17:39:875]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CommonFilesFolder.B06989A4_A02E_4A18_AEAF_41D1967BCFCB'
MSI (c) (0C:4C) [21:17:39:875]: PROPERTY CHANGE: Adding CommonFilesFolder.B06989A4_A02E_4A18_AEAF_41D1967BCFCB property. Its value is 'C:\Program Files (x86)\Common Files\'.
Action ended 21:17:39: CommonFilesFolder.B06989A4_A02E_4A18_AEAF_41D1967BCFCB. Return value 1.
MSI (c) (0C:4C) [21:17:39:875]: Doing action: CommonFilesFolder.08EBCEA8_1020_4E4E_9CC7_F8DB6D86EE84
Action 21:17:39: CommonFilesFolder.08EBCEA8_1020_4E4E_9CC7_F8DB6D86EE84.
Action start 21:17:39: CommonFilesFolder.08EBCEA8_1020_4E4E_9CC7_F8DB6D86EE84.
MSI (c) (0C:4C) [21:17:39:876]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CommonFilesFolder.08EBCEA8_1020_4E4E_9CC7_F8DB6D86EE84'
MSI (c) (0C:4C) [21:17:39:876]: PROPERTY CHANGE: Adding CommonFilesFolder.08EBCEA8_1020_4E4E_9CC7_F8DB6D86EE84 property. Its value is 'C:\Program Files (x86)\Common Files\'.
Action ended 21:17:39: CommonFilesFolder.08EBCEA8_1020_4E4E_9CC7_F8DB6D86EE84. Return value 1.
MSI (c) (0C:4C) [21:17:39:876]: Doing action: SystemFolder.BBFFBCA0_A877_4522_A1AC_164B4EB31742
Action 21:17:39: SystemFolder.BBFFBCA0_A877_4522_A1AC_164B4EB31742.
Action start 21:17:39: SystemFolder.BBFFBCA0_A877_4522_A1AC_164B4EB31742.
MSI (c) (0C:4C) [21:17:39:876]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SystemFolder.BBFFBCA0_A877_4522_A1AC_164B4EB31742'
MSI (c) (0C:4C) [21:17:39:876]: PROPERTY CHANGE: Adding SystemFolder.BBFFBCA0_A877_4522_A1AC_164B4EB31742 property. Its value is 'C:\Windows\SysWOW64\'.
Action ended 21:17:39: SystemFolder.BBFFBCA0_A877_4522_A1AC_164B4EB31742. Return value 1.
MSI (c) (0C:4C) [21:17:39:876]: Doing action: CommonFilesFolder.F05E3089_FA71_42D7_976A_D90B71BDF95D
Action 21:17:39: CommonFilesFolder.F05E3089_FA71_42D7_976A_D90B71BDF95D.
Action start 21:17:39: CommonFilesFolder.F05E3089_FA71_42D7_976A_D90B71BDF95D.
MSI (c) (0C:4C) [21:17:39:876]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CommonFilesFolder.F05E3089_FA71_42D7_976A_D90B71BDF95D'
MSI (c) (0C:4C) [21:17:39:876]: PROPERTY CHANGE: Adding CommonFilesFolder.F05E3089_FA71_42D7_976A_D90B71BDF95D property. Its value is 'C:\Program Files (x86)\Common Files\'.
Action ended 21:17:39: CommonFilesFolder.F05E3089_FA71_42D7_976A_D90B71BDF95D. Return value 1.
MSI (c) (0C:4C) [21:17:39:876]: Doing action: CheckProductAlreadyInstalled
Action 21:17:39: CheckProductAlreadyInstalled.
]]>
Any idea what's the problem here ? Why is it halting at CheckProductAlreadyInstalled ??
Thanks for any input you can supply.
Regards,
Paul
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Christian Studer 2010-07-08 12:19
I'm not sure what might cause this, CheckProductAlreadyInstalled doesn't do much, it only checks if a component is already registered.
If you haven't done this already, please try if it works fine after rebooting your system, my guess would be that there's some issue with Windows Installer.
Christian Studer - www.realtimesoft.com
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Paul 2010-07-09 04:29
Hi,
It proved to be an issue with Panda Global Protection 2010.
After I switched protection off it let me install the software without a glitch :)
Advice: Don't use Panda - get a better one :)
Regards,
Paul
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