Eric C 2010-12-09 01:00
Ultramon seems to be causing a problem with my system. My system boots with two displays just fine, ultramon loads and disables the secondary screen, and my primary works great to this point. As soon as I enable secondary in ultramon, my desktop is unreachable and I get the wait/hourglass/circle mouse pointer. I cannot click or right click any desktop icons nor can I click the taskbar on my primary screen. It almost seems as if there is a transparent application overlaying the entire display that has locked. I actually have to alt-tab to change application windows and use the start key from the keyboard to load the start menu. If I disable ultramon and just use the built in Win7 dual monitor system all is just fine. Any ideas?
System:
Dell Studio 17
8GB Ram
Intel Core i7
Windows 7 64bit
Dell 2208 WFP flat panel secondary display (via HDMI)
Logitech Mouse & KB
Belkin USB Hub
Also running:
Crashplan
Eset NOD32
Dropbox
Syncplicity
Clipmate
Evernote
Steam
MobileMe
MalwareBytes
Roboform
OopsBackup
Logitech Drivers
Intel wireless drivers
Various Dell Crapware
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Christian Studer 2010-12-09 08:52
I'm not sure what would cause this. Do you have a display profile set up which disables the secondary monitor after startup? UltraMon by default won't enable/disable any monitors automatically.
Christian Studer - www.realtimesoft.com
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Eric C 2010-12-10 06:03
No - all I did is install the latest version - the secondary monitor is on initial until UM loads then it turns off. If I don't load UM on startup the secondary screen stays on from windows login onwards.
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Christian Studer 2010-12-10 07:32
Currently I don't see how this could happen. Are you sure you don't have a profile set up to get applied at login? To check for this, take a look at Start Menu > Programs > Startup, you would have a shortcut to the profile there.
Christian Studer - www.realtimesoft.com
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Eric C 2010-12-15 00:45
I do have a shortcut to Ultramon there. Keep in mind however the real problem is not having to re-enable the secondary, but rather not being able to click desktop icons or change programs with the taskbar once ultramon is loaded with dual screens (even if I disable ultramon from loading at boot and load manually later)
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Christian Studer 2010-12-15 08:49
Unfortunately I don't know what might cause this, very odd.
Regarding the taskbar/desktop issue: you could try if disabling the Smart Taskbar fixes the problem, the Smart Taskbar installs a hook in explorer.exe, maybe that's what causes the issue you're seeing.
Christian Studer - www.realtimesoft.com
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Lisa 2011-05-17 07:31
The same thing has been happening to me for a week now. My Windows 7 runs fine and then the icons on my desktop just freeze. So I have had to remove the 64 bit version until this is resolved
Lisa Coby
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Christian Studer 2011-05-17 09:28
Lisa, let me know if you find a way to reproduce the issue, so far I haven't seen this myself.
Christian Studer - www.realtimesoft.com
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