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Mikey2 2011-06-18 16:35
Subject:
Multiple "Compatibility Fix...UltramonDesktop.exe" events (and system de-stabilization issues) to when changing profiles...
Hello!
I have been trying to troubleshoot this for months without success, can anyone please help me?
Basically, whenever I apply a new Profile (such as switching from two monitors to one, or turning off said two monitors and instead using a
large plasma TV) the entire OS freezes and un-freezes the task-bar disappears and re-appears, and....well, let's just say that all heck
breaks loose. If I am lucky, 30-60 seconds and many flashes later, the profile finally takes hold. However, if I am unlucky, my system freezes
and I have to do a hard-reset. In addition, after making a profile change the entire computer becomes unstable, often with video-card
"performance degradation" and the like events in the log.
I finally found a repeating pattern to this with some clues: Each time it happens I receive about a dozen or so repeats of the following event
in the Event Viewer:
General Tab:
Log Name: Microsoft-Windows-Application-Experience/Program-Telemetry
Source: Application-Experience
Event ID: 500
<![CDATA[
Compatibility fix applied to C:\Program Files\UltraMon\UltraMonDesktop.exe.
Fix information: DisableUserCallbackException, {7497f461-51b1-428c-b0d0-375eaa916645}, 0x40102.
]]>
Details tab:
<![CDATA[
- System
- Provider
[ Name] Microsoft-Windows-Application-Experience
[ Guid] {EEF54E71-0661-422D-9A98-82FD4940B820}
EventID 500
Version 0
Level 4
Task 0
Opcode 0
Keywords 0x1000000000000000
- TimeCreated
[ SystemTime] 2011-06-19T04:10:42.063650000Z
EventRecordID 2282
Correlation
- Execution
[ ProcessID] 5056
[ ThreadID] 1784
Channel Microsoft-Windows-Application-Experience/Program-Telemetry
Computer MIKEY7-SSD
- Security
[ UserID] S-1-5-21-415222057-1626275726-2575945807-1001
- UserData
- CompatibilityFixEvent
ProcessId 5056
StartTime 2011-06-19T04:10:42.057400000Z
FixID {7497F461-51B1-428C-B0D0-375EAA916645}
Flags 0x40102
ExePath C:\Program Files\UltraMon\UltraMonDesktop.exe
FixName DisableUserCallbackException
]]>
Often these events are accompanied with the following events, but these happen less often. (I should note that I am only reporting a few of these - all told as many as 50 events are generated for each profile change! If relevant, I can followup with more events...)
Event 9007 Desktop Windows Manager: "The Desktop Window Manager was unable to start because WDDM is not in use"
Event 4107 Display: "A caller specified the SDC_FORCE_MODE_ENUMERATION flag in a call to the SetDisplayConfig() API"
Event 130, Diagnosis-DPS "Diagnostic module {7a54f16f-a73a-4258-ba46-a1e998a6aa74} (%WINDIR%\SYSTEM32\DISPCI.DLL) finished resolving scenario
{50ce107b-e1a1-4571-91c2-9150755fde09}, instance {3d086e1b-56ed-4daf-899f-a5246f6882e8}, original activity ID {00000000-0000-0000-0000-
000000000000}."
And so on....
Do you have any idea at all on what this is and what I can do about it? Does "DisableUserCallbackException" mean anything to you?
This has been so frustrating that I am considering a new video-card; however, since the problem seems to be with compatibility with Ultramon, I do not want to waste the $ on something that will not solve the problem.
I apologize for the long-convoluted post. It is just that kind of issue! I just hope that the solution is something simple and dumb, such as setting a compatibility mode, updating a specific component, etc...
Oh, I put my [relevant] system info in the Signature box...
Thank you very much in advance!
MikeY
CPU: Q6600
Mobo: NVidia 780i
GPU: 2 NVidia 8600GT's in SLI mode (My hunch is that it is either this and/or
Win7 compatibility that is the culprit...)
Display: Dual LCD monitors (connected with DVI) on the first 8600GT card. One
50" Pioneer Kuro Plasma on the second 8600GT (connected with HDMI.)
OS: Windows 7 SP1 (x64)
Graphics Driver: NVidia GeForce 275.33 (in SLI)
Ultramon: version 3.1.0 (x64)
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Christian Studer 2011-06-19 09:10
Do you have the same issue if you only change the resolution of a monitor via UltraMon menu > Display Settings, or does this only happen if you disable/enable monitors (either via Display Settings or a display profile)?
Christian Studer - www.realtimesoft.com
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