Xcall31 2011-11-02 02:55
Hi all,
I've got a problem during an Autoit script.
When the script is going to finish, I've got a Runtime Error and Ultramon shutdown.
The script never call Ultramon and is ok.
I'm runing Windows 7 64 bits.
I'm using Ultramon 3.0.1 (3.1.0 dont fix it) 64 bits.
Can you help me please ?
You can see error message here.
http://data.imagup.com/12/1134838719.jpg
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Christian Studer 2011-11-02 10:00
Please install 3.1.0, then save a crash dump when you get this the next time. To do this, don't close the error message, then open Task Manager, select the Processes tab, then right-click UltraMon.exe and select Create Dump File from the menu.
Let me know once you have the crash dump, I will then send you a link to upload it to our server.
Christian Studer - www.realtimesoft.com
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Xcall31 2011-11-02 20:34
It's ok. I have 2 Dump.
First for the error I told you.
The second appears in 3.1.0 version. When I'm going to Wallpapers preference, I've got same error message than first for "UltraMonDesktop.exe".
One minute later, I've got :
"Ultramon has encountered a problem and must close."
So I have 2 DMP, size of two is 175Mo.
Thank you very much for support.
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Christian Studer 2011-11-03 08:16
Please zip the two files, then upload the zip file here.
Christian Studer - www.realtimesoft.com
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Xcall31 2011-11-03 19:32
It's OK
Thanks
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Christian Studer 2011-11-04 10:10
Thanks for the files.
The UltraMon.exe issue is related to UltraMon failing to get the name of an application's executable, but instead of an error message from UltraMon you get the runtime error, not sure why. Please contact me by e-mail at support@realtimesoft.com, there is a patch for UltraMon.exe which should also fix this issue.
The UltraMonDesktop.exe issue is due to a wrong language pack being installed, 3.1.0 requires language pack version 106. Changing the language to English or installing a different language pack with the correct version will fix the problem.
Christian Studer - www.realtimesoft.com
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