Realtime Soft Forum

Carlos Garcia 2013-03-19 01:11

Hi,
When I connect 4 monitors everything works fine, but when I connect the fifth, then I cannot open the Mirroring sub-menu.
To make it works, I have to disable the fifth monitor, open the mirroring->Settings windows, and then enable the fifth monitor.

Any Idea why could this be happening?

Thanks

Carlos.

Christian Studer 2013-03-19 09:50

Which version of UltraMon and Windows are you using?

Christian Studer - www.realtimesoft.com

Carlos 2013-03-19 23:08

Hi Christian,
Thank you very much for your quick reply.
We are using Windows 8 and UltraMon 3.2.2

This is the info shown by the About box:
5 monitors, 3 disabled Current desktop: 3520x1200 (0,0 - 3520,1200) Monitor 1 - SAMSUNG: Settings: 1920x1080, 32-bit color, 60 Hz refresh rate Coordinates: 1600,0 - 3520,1080. Workspace: 1600,0 - 3520,1080 Video card: AMD Radeon HD 6350 Device: \\.\DISPLAY1\Monitor0 Monitor 2 - SAMSUNG (disabled): Settings: 1920x1080, 32-bit color, 60 Hz refresh rate Coordinates: 3520,0 - 5440,1080. Workspace: 3520,0 - 5440,1080 Video card: AMD Radeon HD 6350 Device: \\.\DISPLAY2\Monitor0 Monitor 3 - SAMSUNG (disabled): Settings: 1920x1080, 32-bit color, 60 Hz refresh rate Coordinates: 5440,0 - 7360,1080. Workspace: 5440,0 - 7360,1080 Video card: AMD Radeon HD 6350 Device: \\.\DISPLAY3\Monitor0 Monitor 4 - 5110 FA (primary): Settings: 1600x1200, 32-bit color, 60 Hz refresh rate Coordinates: 0,0 - 1600,1200. Workspace: 0,0 - 1600,1160 Video card: AMD Radeon HD 6350 Device: \\.\DISPLAY4\Monitor0 Monitor 5 - SAMSUNG (disabled): Settings: 1920x1080, 32-bit color, 60 Hz refresh rate Coordinates: 7360,0 - 9280,1080. Workspace: 7360,0 - 9280,1080 Video card: AMD Radeon HD 6350 Device: \\.\DISPLAY5\Monitor0

Thanks!

Carlos.

Christian Studer 2013-03-20 08:05

Do you get an error message?

If no, please contact me by e-mail at support@realtimesoft.com, I would need to send you a test version of mirroring to determine what's going on, at the moment I don't see how this could happen.

Christian Studer - www.realtimesoft.com

Christian Studer 2013-03-20 08:07

To clarify, does nothing happen when you click on Mirroring > Settings, or does the submenu with Settings, Start etc not open at all?

Christian Studer - www.realtimesoft.com

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