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D.W. 2014-12-29 04:32
Hi,
We are also having trouble with UltraMon not showing in AR11 (XI). I have tried to check the box under Compatibilty - "use alternative method to add windows buttons", without any luck. I have tried to remove protected mode at Adobe startup, no luck.
Ultramon version is 3.2.2.
Any other suggestions/tips to what we can try?
D.W.
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Christian Studer 2014-12-29 13:57
Which version of Windows are you using? The window buttons work fine for me with Adobe Reader (when using the compatibility setting), I tested on Windows 8.1 with Adobe Reader 11.0.10 and UltraMon 3.2.2.
Christian Studer - www.realtimesoft.com
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D.W. 2014-12-29 22:53
Hi Christian,
I'm trying this on a terminal server running Win 2008 R2 Standard.
D.W.
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Christian Studer 2014-12-30 14:12
I have now tested on both Server 2008 R2 and Windows 7, but so far haven't been able to reproduce the issue, once the compatibility option 'use alternative method to add window buttons' was enabled for Adobe Reader the window buttons worked fine. On Server 2008 R2 I tested both with local and remote sessions.
A couple of things you could check:
- do the window buttons work fine with other 32-bit applications, for example Internet Explorer?
- does the problem also occur if you log in locally at the server?
- compatibility settings are stored per user, are settings for Adobe Reader set up for each user?
Christian Studer - www.realtimesoft.com
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