|
Post Reply
Kevin C 2020-06-23 06:27
Every time I undock my laptop (Dual Monitors attached via Dock) explorer starts crashing in a never ending loop until I reboot.
Looking at the event logs it looks like explorer is crashing due to UltraMon
is this a known issue? it only started a few weeks ago,
<![CDATA[
Faulting application name: explorer.exe, version: 10.0.17763.1217, time stamp: 0x4d294a36
Faulting module name: RTSUltraMonHook.dll, version: 3.4.1.0, time stamp: 0x5bb54585
Exception code: 0xc00000fd
Fault offset: 0x000000000001fe55
Faulting process id: 0x2d7c
Faulting application start time: 0x01d6495f6c62273e
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Program Files\UltraMon\RTSUltraMonHook.dll
Report Id: d8adf7e4-13b0-4bc1-a2be-4da22b5f0de8
Faulting package full name:
Faulting package-relative application ID:
]]>
Kevin C
|
Christian Studer 2020-06-24 16:05
From the explorer.exe build number it looks like you're using version 1809 of Windows 10, I had a similar issue with this version of Windows when connecting to the computer via remote desktop and one of the taskbar extension features was enabled ('remove Start button' or 'enable thinner vertical taskbars').
I'm no longer seeing this with version 2004, if you can upgrade I would recommend doing that, otherwise disabling the taskbar extensions should fix the issue.
Christian Studer - www.realtimesoft.com
|
Post Reply
|
