Syndrome 2005-09-22 01:59
When I try to install the newest version of Ultramon it says that a newer version is on my pc and must be uninstalled first. I had 2.5 on it months ago and unistalled it back then,
I even went through the registry and nuked all the ultramon settings.
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Christian Studer 2005-09-22 08:55
Looks like something goes wrong with the product detection, please do a logged install as described here and send me the log file to support@realtimesoft.com.
Christian Studer - www.realtimesoft.com
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Philippe A. 2005-09-29 17:12
I am having the exact same issue. During installation of version 2.6 software asked me about previous msi package 2.5
I downloaded it and provided the path to the 2.6 installer but it didn't help.
Now I can't reinstall any version (2.5 or 2.6)
Every attempt will end up in "Internal error 2753: FileShortcutsW"
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Fabre L 2005-11-22 20:18
I have a similar problem.
After installing UltraMon 2.3 months ago, we had a change of network topology and I had to create a new user profile on the local machine and for that copied the old profile onto the new one.
Since then, I haven't been able to use UltraMon, the uninstall misbehaved and now I can't reinstall 2.3 or install 2.6 anymore.
Error shown (on install) is "Internal Error 2753. FileShortcutsW"
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Christian Studer 2005-11-23 01:38
MsiZap should be able to remove the existing installation, you can download it here.
Run MsiZap from the command prompt with the following arguments:
msizap.exe TW <msifile>
For example to remove UltraMon 2.3:
msizap.exe TW C:\Temp\UltraMon23en.msi
Christian Studer - www.realtimesoft.com
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