bill 2008-11-18 03:44
Hi - does anyone know if Realtime Software is still in operation? I purchased Ultramon about two weeks ago, but never received my license code and all of my requests/queries to the Realtime support email addresses have gone unanswered. I like Ultramon as a product, but the completely non-existant service is a real turn-off. (And I'm quite angry about it, frankly.)
Does anyone know anything about what's going on?
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Christian Studer 2008-11-18 10:22
I got your mails, but replies to your trip.net e-mail address didn't get through due to a problem with your mail server.
Here's an excerpt from our mail server's log:
Fri 2008-11-14 00:21:58: Attempting MX: P=010 D=trip.net TTL=(5) MX=[mail01.mx.maxen.net] {216.139.86.1}
Fri 2008-11-14 00:21:58: Attempting SMTP connection to [216.139.86.1 : 25]
Fri 2008-11-14 00:21:58: Waiting for socket connection...
Fri 2008-11-14 00:22:19: Winsock Error 10060 The connection timed out.
Christian Studer - www.realtimesoft.com
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bill 2008-11-18 23:35
Hello, Christian,
Thank you for the reply. I wondered if something like that might have happened. I receive email at my address just fine, but sometimes certain senders experience problems and messages are bounced. Can you try reaching me from another mail server? I will also write to you from another email address and we can see if that works.
Thank you for the quick response.
Bill
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Christian Studer 2008-11-18 23:55
I got your mail from the alternative e-mail address and sent a reply.
Christian Studer - www.realtimesoft.com
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