mbarnes 2008-12-19 05:14
Running on Win XP SP2, all latest patches
4 monitors on FireMV card.
Ultramon 3.0.3 Beta crashed 8 to 10 times a day.
Each time this happens, I allow it to generate
an error report.
Then I have to manually Close it from the menu I get when I right-click on the icon in the Task
Bar Notification Area and start it again.
Are those error reports being sent???
mbarnes
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Christian Studer 2008-12-19 08:56
We won't get those reports, they get sent to Microsoft.
Do you have a debug option on the error message you get? I would need a crash dump to look into this, but on XP there's no built-in way to generate one, you would need to have a debugger installed.
Christian Studer - www.realtimesoft.com
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mbarnes 2008-12-22 06:27
Ah, that's too bad. I'm not a windows developer, so I have no windows development tools.
Anything else I can do to get details to you?
mbarnes
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Christian Studer 2008-12-22 09:10
I'm not aware of another way to do this. But my guess would be that this will be fixed in the next release, several issues where UltraMon would crash instead of showing a detailed error message have already been fixed for 3.0.4.
Christian Studer - www.realtimesoft.com
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mbarnes 2008-12-29 04:32
Well, I suppose you could always trap the exception
and print out whatever diagnostics would help you
find the problem, or maybe create a core file or
something... that's what I would do.
mbarnes
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mbarnes 2009-01-02 09:32
Still getting multiple crashes a day...
mbarnes
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Luiz Marques 2009-01-04 04:52
You can get access to those error reports through Microsoft - here.
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Luiz Marques 2009-01-04 04:54
PS: By you, I mean the Realtime Soft, of course...
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Christian Studer 2009-01-04 09:00
Thanks for the information, I'll look into this.
Christian Studer - www.realtimesoft.com
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mbarnes 2009-01-12 08:16
I downloaded and installed 3.0.4 beta today.
The problem IS NOT solved.
You really, truly need to trap exceptions in
your own code and the produce diagnostics
that you require to fix your bugs.
mbarnes
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Christian Studer 2009-01-12 11:22
Maybe it's an issue with a hook installed by another application, I had no crashes at all during testing on XP.
Running EnumHooks might be worth a try, please post the results here.
Christian Studer - www.realtimesoft.com
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mbarnes 2009-01-15 05:57
Operating system version: 5.1.2600 Service Pack 2
Potential hooks:
RTSUltraMonHook.dll:
Directory: C:\Program Files\UltraMon
ProductName: UltraMon
ProductVersion: 3.0.4 Beta
CompanyName: Realtime Soft Ltd
FileDescription: Hook DLL for Realtime Soft UltraMon
FileVersion: 3.0.4.0
msi.dll:
Directory: C:\WINDOWS\system32
ProductName: Windows Installer - Unicode
ProductVersion: 3.1.4000.4039
CompanyName: Microsoft Corporation
FileDescription: Windows Installer
FileVersion: 3.1.4000.4039
UltraMonResButtons.dll:
Directory: C:\Program Files\UltraMon
ProductName: UltraMon
ProductVersion: 3.0.4 Beta
CompanyName: Realtime Soft Ltd
FileDescription: UltraMon Button Resources
FileVersion: 3.0.4.0
gdiplus.dll:
Directory: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.3352_x-ww_81af8e88
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.3102.3352
CompanyName: Microsoft Corporation
FileDescription: Microsoft GDI+
FileVersion: 5.1.3102.3352 (xpsp_sp2_qfe.080415-1302)
mbarnes
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Christian Studer 2009-01-16 00:24
That looks okay, the only hook is from UltraMon.
Unfortunately I don't know what might cause this on your system. The hook installed by UltraMon catches all errors, in order to prevent the host process from crashing (some errors can't be caught though).
Christian Studer - www.realtimesoft.com
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mbarnes 2009-01-19 08:38
The instruction at "0x01680299" referenced memory
at "0x00000249".
Are you saying that the code at 0x01680299, which Win XP claims is in Ultramon, isn't actually in Ultramon after all?
mbarnes
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Christian Studer 2009-01-19 08:55
I was talking about the hook which gets installed into other applications, not about the UltraMon process.
Christian Studer - www.realtimesoft.com
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mbarnes 2009-02-17 03:38
Regardless...
UltraMon *still* crashes time after time after time, all day long.
Give me a debug version and I'll be happy to run it for you.
mbarnes
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mbarnes 2009-02-18 03:07
So it's actually Ultramon's Smart Taskbar that's the problem...
mbarnes
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