Michael 2009-02-10 05:59
I've just experienced my first UltraMon crash.
I was playing Burnout: Paradise on my PC, I alt-tabbed to Windows and to my second monitor where I use the smart bar on, and then the Smart Bar crashed, not UltraMon, but only the smart bar.
I then went to the UltraMon settings, turned the smart bar off, turned it on again and it was there again.
Screenshots of the crash:
http://img11.imageshack.us/img11/5528/crash1yn3.png
http://img16.imageshack.us/img16/9741/crash2ll2.png
If you want the 'b87e_appcompat.txt' as well, I can upload that too.
Using UltraMon 3.0.4 Beta on Windows XP Professional Service Pack 3 32-bit.
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Christian Studer 2009-02-10 13:19
I would need a crash dump to look into this further, if you get this again please check if a file named user.dmp was created in C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson.
Christian Studer - www.realtimesoft.com
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Michael 2009-02-10 23:08
Doubt that this will happen again because it was very rare, but if it does I will check that folder. Thanks for the reply.
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Michael 2009-02-11 22:49
Well what do you know, it just happened again!
Here you go: http://ul-clan.com/user.dmp
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Michael 2009-02-12 10:23
This happened twice in row to me just now, guess it's not that rare after all, did you get the dump?
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Christian Studer 2009-02-12 10:44
Thanks for the crash dump, I'm not sure what would cause this though.
Did you always get the crash the same way, by alt-tabbing from Burnout to another application?
Please also run EnumHooks and post the results here or mail the file to support@realtimesoft.com.
Christian Studer - www.realtimesoft.com
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Michael 2009-02-12 11:11
Yes, it always happens the same way: when I alt-tab from Burnout to another (in this case Windows Live Messenger) application.
Here are the results:
Operating system version: 5.1.2600 Service Pack 3
Potential hooks:
lgscroll.dll:
Directory: C:\Program Files\Logitech\SetPoint
ProductName: Logitech SetPoint
ProductVersion: 2.49.107
CompanyName: Logitech Inc.
FileDescription: Logitech Scroll Enabler (UNICODE)
FileVersion: 2.49.107
Comments: Created by the Productivity Software team
NTMARTA.DLL:
Directory: C:\WINDOWS\system32
ProductName: Besturingssysteem Microsoft® Windows®
ProductVersion: 5.1.2600.5512
CompanyName: Microsoft Corporation
FileDescription: Windows NT MARTA-provider
FileVersion: 5.1.2600.5512 (xpsp.080413-2113)
SAMLIB.dll:
Directory: C:\WINDOWS\system32
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.5512
CompanyName: Microsoft Corporation
FileDescription: SAM Library DLL
FileVersion: 5.1.2600.5512 (xpsp.080413-2113)
WLDAP32.dll:
Directory: C:\WINDOWS\system32
ProductName: Besturingssysteem Microsoft® Windows®
ProductVersion: 5.1.2600.5512
CompanyName: Microsoft Corporation
FileDescription: Win32 LDAP API DLL
FileVersion: 5.1.2600.5512 (xpsp.080413-2113)
RTSUltraMonHook.dll:
Directory: C:\Program Files\UltraMon
ProductName: UltraMon
ProductVersion: 3.0.4 Beta
CompanyName: Realtime Soft Ltd
FileDescription: Hook DLL for Realtime Soft UltraMon
FileVersion: 3.0.4.0
msi.dll:
Directory: C:\WINDOWS\system32
ProductName: Windows Installer - Unicode
ProductVersion: 3.1.4001.5512
CompanyName: Microsoft Corporation
FileDescription: Windows Installer
FileVersion: 3.1.4001.5512
UltraMonResButtons.dll:
Directory: C:\Program Files\UltraMon
ProductName: UltraMon
ProductVersion: 3.0.4 Beta
CompanyName: Realtime Soft Ltd
FileDescription: UltraMon Button Resources
FileVersion: 3.0.4.0
gdiplus.dll:
Directory: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.5581_x-ww_dfbc4fc4
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.3102.5581
CompanyName: Microsoft Corporation
FileDescription: Microsoft GDI+
FileVersion: 5.1.3102.5581 (xpsp_sp3_qfe.080415-1416)
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Christian Studer 2009-02-13 12:19
I have now installed the demo of Burnout Paradise, but so far haven't been able to reproduce the issue. Do you get the same error when alt-tabbing to a different application running on the UltraMon taskbar, for example Notepad or Calculator?
Logitech SetPoint is the only other application which installs a hook. Seems unlikely the issue would be due to this, but might still be worth a try to disable it temporarily.
Christian Studer - www.realtimesoft.com
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Michael 2009-02-13 12:30
For what it's worth, I'm using the full version of Burnout Paradise (not the demo). I've been alt-tabbing quite a while now again, and so far no crashes yet...
I'll try alt-tabbing to some different programs, but this might just be a very unique situation which only happens to a small number of people.
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Christian Studer 2009-02-15 11:48
If you find out anything else, let me know and I'll look into it.
Christian Studer - www.realtimesoft.com
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