Bill 2002-06-06 10:23
Everytime i try and configure the screensaver
i recieve "UltraMon Screen Saver has encountered a problem and needs to close. We are sorry for the inconvenience."
I am running XP professional with an ATI radeon 64DDR as my primary adapter and an nvidea Riva TNT2 as my secondary.
everything else appears to be working fine for me though.
Thanks,
Bill
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Christian Studer 2002-06-06 10:36
Please post the crash information.
To do this, click the 'For more information' link on the crash message, then click the link 'To view technical information' and copy the first 3 lines of text (Exception Information).
Christian Studer - www.realtimesoft.com
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Bill 2002-06-06 10:56
Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000077f51905
If thats not what you were looking for let me know.
Thanks,
Bill
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Christian Studer 2002-06-06 11:28
Thanks for the information.
If you have upgraded from a previous version of UltraMon: check if any old registry entries have been left around. Open regedit.exe, then delete the registry key 'HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon\2.0'.
Another user had a similar problem, and deleting old registry entries fixed it.
If this doesn't help, please contact me by e-mail at support@realtimesoft.com. It would be possible to do a remote debug (testing) session over the Internet.
Christian Studer - www.realtimesoft.com
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Bill 2002-06-06 13:47
This is the first version I have in stalled on my computer so there is no old registry setting to be deleted.
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Bill 2002-06-06 16:28
Well its works now...I completely crashed my computer tonight and had to reinstall all of my software, and whatever wasnt working is fixed now
thanks for your help
Bill
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