David 2003-08-15 13:42
Every time I click the add profile button from the taskbar item, it gives me a Visual C++ error that said a buffer overrun has occured.
Anyone see this or have any ideas?
Thanks,
David
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Christian Studer 2003-08-16 20:10
Please post the full path to your UltraMon directory (usually C:\Program Files\UltraMon), and also let me know if you get the error in UltraMon.exe or in UltraMonShortcuts.exe.
Christian Studer - www.realtimesoft.com
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David 2003-09-09 13:15
The full path is C:\Program Files\UltraMon
The error is produced by UltraMonShortcuts.exe
Also, if it helps, I am using a Toshiba 3500 Tablet PC with a Trident Video Accelerator CyberBlade XP. The driver is apparently very specific to the Tablet PC.
Thanks for your help.
David
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Christian Studer 2003-09-10 11:44
If you get additional information about the error, for example the file name and line number, please post it here.
I have looked at the code but so far haven't found an obvious buffer overrun issue.
Christian Studer - www.realtimesoft.com
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David 2003-09-11 15:28
Unfortunately there is no other information. Here is the exact text of the error:
===============
Microsoft Visual C++ Runtime Library
Buffer Overrun Detected!
Program: C:\Program Files\UltraMon\UltraMonShortcuts.exe
A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated.
================
I'm also having several other problems.
-If I choose to create an UltraMon shortcut through by right-clicking on the UltraMon icon, it will let me enter the first page of info, then I enter the second page of info and click Next. I get the exact same Buffer Overrun Message that I referenced above.
-If I right click the UltraMon icon, then choose display settings, the application shuts down immediately without giving an error message.
-If I go into the Options page, then choose the Ignored Monitors tab, the application shuts down immediately without giving an error message.
I've included the information from the About page just in case you need it.
======================
2 monitors, 1 disabled
Current desktop: 1024x768 (0,0 - 1024,768)
Monitor 1 - Toshiba Internal 1024x768 Panel (primary):
Settings: 1024x768, 16-bit color, 60 Hz refresh rate
Coordinates: 0,0 - 1024,768. Workspace: 0,0 - 1024,740
Video card: Trident Video Accelerator CyberBlade XP Ai1 v6.4243.22ICD_Rotation_SE_DXVA_TABLET
Device: \\.\DISPLAY1\Monitor1
Monitor 2 - Toshiba Internal 1024x768 Panel (disabled, removable):
Settings: 1280x1024, 16-bit color, 60 Hz refresh rate
Coordinates: -1280,0 - 0,1024
Video card: Trident Video Accelerator CyberBlade XP Ai1 v6.4243.22ICD_Rotation_SE_DXVA_TABLET
Device: \\.\DISPLAY2\Monitor1
======================
Thanks again for your help. I just purchaced the product after my eval expired, so I'm hoping we can figure this out.
David
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Christian Studer 2003-09-12 00:53
Looks like there is a problem with the installation or maybe a compatibility issue with some other application.
Try uninstalling UltraMon and rebooting the system, then reinstalling the latest version, 2.2.
If this doesn't fix the problem: please run EnumHooks and post the generated log file here or send it to support@realtimesoft.com. This tool helps detecting potential compatibility issues.
Christian Studer - www.realtimesoft.com
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David 2003-09-12 07:36
I removed UltraMon 2.2 (I already had the latest version), rebooted, and reinstalled it. I still have the same problems.
I ran the EnumHooks utility and it produced the below output.
Please let me know what else you need.
Thanks,
David
-----
Operating system version: 5.1.2600 Service Pack 1
Potential hooks:
RTSUltraMonHook.dll:
Directory: C:\Program Files\UltraMon
ProductName: UltraMon
ProductVersion: 2.2
CompanyName: Realtime Soft
FileDescription: Hook DLL for Realtime Soft UltraMon
FileVersion: 2.2.19.0
BSHook.dll:
Directory: C:\Program Files\Identix\Biologon
ProductName: BioShield(R)
ProductVersion: 2.03
CompanyName: Identix Incorporated
FileDescription: BioShield Hook Module
FileVersion: 3.04.156
Comments: Windows(R) Platform
Secur32.dll:
Directory: C:\WINDOWS\System32
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.1106
CompanyName: Microsoft Corporation
FileDescription: Security Support Provider Interface
FileVersion: 5.1.2600.1106 (xpsp1.020828-1920)
CLBCATQ.DLL:
Directory: C:\WINDOWS\System32
ProductName: COM Services
ProductVersion: 03.00.00.4414
CompanyName: Microsoft Corporation
FileVersion: 2001.12.4414.42
OLEAUT32.dll:
Directory: C:\WINDOWS\system32
ProductName: Microsoft OLE 3.50 for Windows NT(TM) and Windows 95(TM) Operating Systems
ProductVersion: 3.50.5016.0
CompanyName: Microsoft Corporation
FileDescription: Microsoft OLE 3.50 for Windows NT(TM) and Windows 95(TM) Operating Systems
FileVersion: 3.50.5016.0
Comments: Microsoft OLE 3.50 for Windows NT(TM) and Windows 95(TM) Operating Systems
COMRes.dll:
Directory: C:\WINDOWS\System32
ProductName: COM Services
ProductVersion: 03.00.00.4414
CompanyName: Microsoft Corporation
FileVersion: 2001.12.4414.42
mslbui.dll:
Directory: C:\WINDOWS\System32
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.1106
CompanyName: Microsoft Corporation
FileDescription: LangageBar Add In
FileVersion: 5.1.2600.1106 (xpsp1.020828-1920)
nbmaptip.dll:
Directory: C:\Program Files\windows journal
ProductName: TabletPC NBMappingTIP DLL
ProductVersion: 1.0.2201.0
CompanyName: Microsoft Corporation
FileDescription: NBMappingTIP Dynamic Link Library
FileVersion: 1.0.2201.0
tiptsf.dll:
Directory: C:\Program Files\Common Files\microsoft shared\ink
ProductName: Microsoft® Windows® Operating System
ProductVersion: 1.0.2201.0
CompanyName: Microsoft Corporation
FileDescription: Microsoft Tablet PC Platform Component
FileVersion: 1.0.2201.0 (xpsp1.020828-1920)
sptip.dll:
Directory: C:\WINDOWS\ime
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.1106
CompanyName: Microsoft Corporation
FileDescription: SAPI5.0/CTF layer DLL
FileVersion: 5.1.2600.1106 (xpsp1.020828-1920)
OLEACC.dll:
Directory: C:\WINDOWS\System32
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.0
CompanyName: Microsoft Corporation
FileDescription: Active Accessibility Core Component
FileVersion: 4.2.5406.0 (xpclient.010817-1148)
MSVCP60.dll:
Directory: C:\WINDOWS\System32
ProductName: Microsoft (R) Visual C++
ProductVersion: 6.00.8972.0
CompanyName: Microsoft Corporation
FileDescription: Microsoft (R) C++ Runtime Library
FileVersion: 6.00.8972.0
SPGRMR.DLL:
Directory: C:\WINDOWS\IME
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.1106
CompanyName: Microsoft Corporation
FileDescription: SPTIP Grammar DLL
FileVersion: 5.1.2600.1106 (xpsp1.020828-1920)
TabTipps.dll:
Directory: C:\Program Files\Common Files\microsoft shared\ink
ProductName: Microsoft® Windows® Operating System
ProductVersion: 1.0.2201.0
CompanyName: Microsoft Corporation
FileDescription: Microsoft Tablet PC Platform Component
FileVersion: 1.0.2201.0 (xpsp1.020828-1920)
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Christian Studer 2003-09-14 11:33
Thanks for the log.
If possible, disabling BioLogon would be worth a try. You can use msconfig.exe (Startup tab) to disable it temporarily, then reboot the system to test if you still have the same problems without BioLogon running.
The other additional DLLs listed are mostly Tablet PC-specific system components.
Christian Studer - www.realtimesoft.com
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David 2003-09-17 14:29
I finally got an opportunity to test this. Same problems still exist. The EnumHooks output after removing BioLogon is at the bottom of this message.
Otherwise, I'm starting to think we have some module conflict. I have Visual Studio .NET installed on this computer. Is it possible that one of my DLLs is not the correct version?
I'm sending an e-mail to support@realtimesoft.com with a listing of the modules for both UltraMon.exe and UltraMonTaskbar.exe. Please let me know if you see anything out of the ordinary.
Thanks,
David
------------
Operating system version: 5.1.2600 Service Pack 1
Potential hooks:
RTSUltraMonHook.dll:
Directory: C:\Program Files\UltraMon
ProductName: UltraMon
ProductVersion: 2.2
CompanyName: Realtime Soft
FileDescription: Hook DLL for Realtime Soft UltraMon
FileVersion: 2.2.19.0
Secur32.dll:
Directory: C:\WINDOWS\System32
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.1106
CompanyName: Microsoft Corporation
FileDescription: Security Support Provider Interface
FileVersion: 5.1.2600.1106 (xpsp1.020828-1920)
CLBCATQ.DLL:
Directory: C:\WINDOWS\System32
ProductName: COM Services
ProductVersion: 03.00.00.4414
CompanyName: Microsoft Corporation
FileVersion: 2001.12.4414.42
OLEAUT32.dll:
Directory: C:\WINDOWS\system32
ProductName: Microsoft OLE 3.50 for Windows NT(TM) and Windows 95(TM) Operating Systems
ProductVersion: 3.50.5016.0
CompanyName: Microsoft Corporation
FileDescription: Microsoft OLE 3.50 for Windows NT(TM) and Windows 95(TM) Operating Systems
FileVersion: 3.50.5016.0
Comments: Microsoft OLE 3.50 for Windows NT(TM) and Windows 95(TM) Operating Systems
COMRes.dll:
Directory: C:\WINDOWS\System32
ProductName: COM Services
ProductVersion: 03.00.00.4414
CompanyName: Microsoft Corporation
FileVersion: 2001.12.4414.42
mslbui.dll:
Directory: C:\WINDOWS\System32
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.1106
CompanyName: Microsoft Corporation
FileDescription: LangageBar Add In
FileVersion: 5.1.2600.1106 (xpsp1.020828-1920)
nbmaptip.dll:
Directory: C:\Program Files\windows journal
ProductName: TabletPC NBMappingTIP DLL
ProductVersion: 1.0.2201.0
CompanyName: Microsoft Corporation
FileDescription: NBMappingTIP Dynamic Link Library
FileVersion: 1.0.2201.0
tiptsf.dll:
Directory: C:\Program Files\Common Files\microsoft shared\ink
ProductName: Microsoft® Windows® Operating System
ProductVersion: 1.0.2201.0
CompanyName: Microsoft Corporation
FileDescription: Microsoft Tablet PC Platform Component
FileVersion: 1.0.2201.0 (xpsp1.020828-1920)
sptip.dll:
Directory: C:\WINDOWS\ime
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.1106
CompanyName: Microsoft Corporation
FileDescription: SAPI5.0/CTF layer DLL
FileVersion: 5.1.2600.1106 (xpsp1.020828-1920)
OLEACC.dll:
Directory: C:\WINDOWS\System32
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.0
CompanyName: Microsoft Corporation
FileDescription: Active Accessibility Core Component
FileVersion: 4.2.5406.0 (xpclient.010817-1148)
MSVCP60.dll:
Directory: C:\WINDOWS\System32
ProductName: Microsoft (R) Visual C++
ProductVersion: 6.00.8972.0
CompanyName: Microsoft Corporation
FileDescription: Microsoft (R) C++ Runtime Library
FileVersion: 6.00.8972.0
SPGRMR.DLL:
Directory: C:\WINDOWS\IME
ProductName: Microsoft® Windows® Operating System
ProductVersion: 5.1.2600.1106
CompanyName: Microsoft Corporation
FileDescription: SPTIP Grammar DLL
FileVersion: 5.1.2600.1106 (xpsp1.020828-1920)
TabTipps.dll:
Directory: C:\Program Files\Common Files\microsoft shared\ink
ProductName: Microsoft® Windows® Operating System
ProductVersion: 1.0.2201.0
CompanyName: Microsoft Corporation
FileDescription: Microsoft Tablet PC Platform Component
FileVersion: 1.0.2201.0 (xpsp1.020828-1920)
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dc 2003-10-11 20:01
hi,
i have not visual studio net and i get the same bug :
buffer overrun on a Toshiba 3500
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Christian Studer 2003-10-12 05:09
This has been fixed for the next release, which should be out before the end of the month.
Christian Studer - www.realtimesoft.com
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chandu 2003-10-15 20:05
bastards what sort of fucking discussions was that,was there any sense in carrying such stuff?
Think and act productive
bye
chandu
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Amy 2006-08-24 00:01
I also get Microsoft visual c++ runtime libary error, saying buffer overrun detected. But I only get this msg when I start my computer any ideas?
Thanks already.
-Amy
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Christian Studer 2006-08-24 02:04
Please post the full text of the error message here. Usually you can copy the error message by pressing CTRL+C.
Christian Studer - www.realtimesoft.com
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Amy 2006-08-27 17:40
Microsoft visual c++ runtime libary
buffer overun detected
program c:\windows\msmgt.exe
A buffer overrun has been detected wich has corrupted the program's internal state.
The program cannot safely continue execution and must now be terminated.
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Christian Studer 2006-08-28 03:31
Thanks for the information. This doesn't seem to be related to UltraMon, msmgt.exe isn't part of UltraMon.
I would recommend running an anti-spyware scan, msmgt.exe seems to be spyware.
Christian Studer - www.realtimesoft.com
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Amy 2006-08-28 17:33
Can't I just delete msmgt.exe then?
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Christian Studer 2006-08-29 07:13
Running anti-spyware software such as Ad-Aware would probably be safer, but I'm not familiar with msmgt.exe.
Christian Studer - www.realtimesoft.com
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Amy 2006-08-29 18:22
I deleted it anyway and it worked, nothing broken yet. :p
-Amy
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